Have you recently noticed new interference to your free to view services – TV received through an aerial – such as Freeview, BT, Talk Talk Vision and YouView? Has the sound become poor, do you have blocky images (pixelation) or a ‘no signal’ message being shown on screen? You may have received a postcard from us advising this might happen.
The interference may be caused by new mobile masts being upgraded in the area. However, there are many different factors such as the weather or faulty aerials that can also cause interference. Our self-diagnosis tool is an easy to use, step-by-step questionnaire which can indicate whether or not the TV interference you are experiencing is being caused by a nearby mobile mast that has been upgraded. If at the end of the questionnaire you’d like further help and advice, please contact us.
There are 8 questions which should take less than five minutes to complete.
Have you recently noticed new interference such as poor sound, blocky
images (pixelation) or a ‘no signal’ message being shown on screen?
Mobile signals could cause this type of interference to free to view services, however, there are other potential causes of TV interference. Find out more in our useful guides.
Does this help? If not change your answer
Mobile operators are upgrading their mobile services across the UK. These enable mobile devices such as smartphones, laptops and tablets to access the internet at super-fast speeds.
We have a comprehensive list of frequently asked questions which can provide further help and advice.