Restore TV is an independent programme created to ensure that all UK viewers continue to receive free to view channels, such as Freeview, BT, TalkTalk and YouView, or are offered a suitable alternative, if mobile signals cause TV interference.
To ensure we deliver a high-quality service, we report into the Coexistence Technical Working Group chaired by Ofcom, representing consumers, broadcasters and mobile operators. It monitors and advises on our performance to ensure free to view TV viewers interests are properly served.
Restore TV is a programme run by Digital Mobile Spectrum Limited (DMSL). DMSL is owned by the UK mobile operators – EE, Virgin Media O2, Three and Vodafone.
If you do not have satellite or cable television and mobile signals are diagnosed as causing disruption to free to view TV, we will restore your television service to its previous quality within 10 working days of you contacting us.
Our Code of Service
Explains who we are and the services we offer.Download
- We are committed to ensuring that viewers who rely on free to view TV can continue to receive it, or are offered a suitable alternative, if mobile signals cause TV interference.
- We are committed to communicating clearly and effectively so you understand what is happening and what you need to do if there is a problem with your free to view TV.
- We are committed to supporting you via our contact centre and website.
- We are committed to working with you to minimise disruption and inconvenience.
Code of Complaint
If you are dissatisfied with the service we provide, or don’t feel we have dealt with your problem appropriately or adequately, please let us know. Our Code of Complaint outlines how.Download