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Have you recently experienced new interference with your free to view services – TV received through an aerial? There is a small chance this could be caused by mobile services being upgraded in your area. You may have received a postcard from us letting you know in advance.

Common signs of TV interference can include:

• Poor sound
• Blocky or pixilated images
• A ‘no signal’ message appearing on your screen

If this sounds familiar, don’t worry – you aren’t alone and there’s help available.

What’s causing the interference?

TV signal interference can happen for a variety of reasons. While there is a small change this could be caused by mobile services being upgraded in your area, other common causes include:

• Bad weather conditions
• Electrical interference from nearby devices
• Faulty aerials
• Damaged cables or loose connections

Use our Self Diagnosis Tool

To help you figure out what’s going on, check out our free and easy to use self-diagnosis tool. It’s a short questionnaire to help you determine if mobile signal interference is the likely cause of your reception issues.

At the end of the questionnaire, if you still need help, you can call us for free advice and support at 0808 13 13 800.

How Restore TV can help

If your reception is being affected by mobile signal upgrades Restore TV can provide a free filter that blocks unwanted interference. In some cases, we can also help arrange additional technical advice or support.

For more information about Restore TV – check out our frequently asked questions.