Yes
The majority of viewers who receive a postcard from us will not notice any interference to their free to view TV caused by mobile signal upgrades. TV interference can be caused by all sorts of external and internal factors. Our useful guides can tell you more.
You can also eliminate some of these factors by answering a few questions in our diagnostic tool.
We also have a comprehensive list of frequently asked questions which can provide further help and advice.
You can also contact us. If we believe the interference to your free to view TV is caused by mobile signals, we can help.
You can also eliminate some of these factors by answering a few questions in our diagnostic tool.
We also have a comprehensive list of frequently asked questions which can provide further help and advice.
You can also contact us. If we believe the interference to your free to view TV is caused by mobile signals, we can help.
How can we help?
If we believe the interference might be due to new mobile signals, and if you are responsible for your own aerial, we can send you a Restore TV approved filter to fit yourself, free of charge. Fitting instructions are included and we can provide further advice online and by phone. Cable and satellite services are not affected.
In most instances, fitting the filter will resolve any interference from new mobile services. If it doesn’t and, if you are eligible, we may be able to arrange for a Restore TV engineer to visit your home.
The engineer will test whether mobile signals are the cause of the interference and fit a filter to your TV system. The filter blocks the mobile signals and enables you to continue receiving and watching free to view services as normal.
If the interference is not due to mobile signals, the engineer can provide advice on what might cause TV interference and how to retune your TV. The engineer will also fit a filter to prevent any interference if mobile services are upgraded in your area in the future.
Additional filters
If you require additional filters for multiple TV sets, we will provide these on request. If you have more than one TV receiving free to view services in your home, you may have a single aerial and a distribution amplifier or splitter that sends the signal to different locations.
If so, then one filter – fitted between the TV aerial and the distribution amplifier or splitter – should resolve any interference on all of the TVs in your home.
It is only if you have separate aerials for each of your TVs that you may need additional filters.
If you are eligible and if you don’t feel comfortable fitting the filter yourself, we may arrange for an aerial engineer to do this for you.
Rooftop amplifiers
If you have a rooftop aerial amplifier, a weatherproof Restore TV approved filter needs to be installed – we can arrange for an aerial engineer to fit this for you, at our expense.
*Restrictions apply. See our Code of Service for more information.
Diagnose your problem
Have you recently noticed new interference to your free to view TV? If so, we can help you work out why. There are many different factors such as the weather or faulty aerials that can also cause interference. Our online diagnostic tool will help you determine if the interference may be related to mobile services that have been upgraded in your area.
Contact us
If we believe the Freeview interference might be due to new mobile signals, and you are responsible for your own aerial, we will send you a filter to fit yourself, free of charge.
What’s happening?
Mobile operators are upgrading their mobile services across the UK. These enable mobile devices such as smartphones, laptops and tablets to access the internet at super-fast speeds.
FAQs
We have a comprehensive list of frequently asked questions which can provide further help and advice.
Useful guides
TV interference can be caused by all sorts of external and internal factors.
Our useful guides can tell you more