Restore TV

TV interference problems?

We can help.

TV interference problems?

We can help.

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If you are experiencing interference to your free to view TV, Restore TV can help. Restore TV fixes disruption to TV received through an aerial, such as Freeview, BT, TalkTalk and YouView, that is possible when mobile services are upgraded.

What has this got to do with you and your TV?

What has this got to do with you and your TV?

Mobile broadband and TV received through an aerial use parts of the radio spectrum – bands of frequencies (airwaves) – to reach us. The frequencies used by some mobile services are close to those previously used for free to view TV. As a result, there is a small chance that your aerial, TV, or set-top box could struggle to receive a good TV signal when new mobile masts are activated nearby.

How can we help?

If you are responsible for your own aerial, we can send you a filter to fit yourself, free of charge. Full instructions are included and we can provide further advice online or by phone. In most instances, fitting the filter will resolve any TV interference. However, if it does not and you are eligible, we may be able to arrange for a Restore TV engineer to visit your home, at no cost. Terms and conditions apply. Ask for further details.

Contact us

If you notice new interference to your free to view services, contact us. We can help.

0808 13 13 800

Our contact centre is open Monday to Saturday from 9am to 5pm.
We are closed Sunday and on bank holidays.
Calls from UK landlines and mobiles are free.
When you contact us, we will need personal information such as your name, address and postcode.

Restore TV

Restore TV is an independent programme created to ensure that all UK viewers continue to receive free to view channels or are offered a suitable alternative, if mobile service upgrades cause TV interference. Contact us to find out more.

Complete our online form

 

  • Please provide your name so we can address any messages to you directly.
  • This information enable us to check if your TV interference is being caused by a nearby mobile mast being upgraded. Without these details we cannot give you accurate information. Please ensure you check the consent box at the end of the form.
  • This is required, as without further details we cannot give you an accurate answer.
  • If you have a preference to the way we contact you, please select one of the following:
    We may be able to resolve your enquiry more quickly if you are able to speak to us on the telephone. We’ll ask you few questions to understand what TV interference you are experiencing and the set-up of your TV. We can then determine if mobile signals could be causing the issue. This will only take a few minutes.
*These details are required in order that we can contact you